FAQ
About The Product
SPECIFICATIONS

Product volume: 16x130mm

Product Weight: 30g

Charging interface: Type-C

Working Hours: 25 consecutive hours

Antenna gain: -56db

Charging power source: DC5V/A

Product battery: 3.7V/300mAh polymer lithium battery

Sensitivity: 5 levels (adjustable)

Receiving frequency range: 1MHz-6.5GHz

Signal detection range:  5 cm to 10 meters

Product material: PC 

How do I turn on ''Silent Mode''?

The device must be on first, on any mode, hold the top button for 10 seconds, you will hear a single beep, your detector is now on silent mode and will not beep repeatedly.

What Comes Included?

- 1x Noeyes detector

- Type-C Charger

- Manual Instructions

 

What CAn IT detect?

This detector can detect 1.2G/2.4G/5.8G/6.5Ghz wireless cameras, GPS trackers, wireless audio bugs, GSM/CDMA/DECT audio and video tapping devices.  The frequency detection range is 1Mhz - 6.5Ghz.  Any surveillance device that emits a signal can be detected by this device. Pinhole cameras, GPS trackers, microphones, etc.

HOW does the noeyes detector work?

Every device has to emit a signal when being used, especially Bluetooth devices. The Noeyes pen can detect RF signals (Radio Frequency) and all (Electromagnetic Frequencies) therefore it can locate the activity that cameras and GPS emit when being used. You can try this out by using the detector near a Wi-Fi router, or phone camera, it will beep loudly due to the frequencies/signals being detected. The red-light works by using a strong LED to bounce light off camera surfaces, you'll be able to see the lens reflections especially when scanning your room with the lights off.

HOW do you recharge it?

The Noeyes detector comes with a Type-C charging cable, it doesn't use batteries. The device charges fully in 1 hour and can last up to 25 days.

Tracking & Orders
What if my tracking says "label created, not yet in system"

This means that your order was processed and packaged and is headed towards the post office. Orders typically get shipped the same day and update quickly, however international orders will update slower.

When will my order ship?

All orders get shipped within 1-2 Business days after your order was confirmed.  If you do not receive a tracking number after 7 business days, please contact us.

How long does it take to deliver in the us?

Not only do all orders in the US receive free shipping, but orders also typically ship the same day, taking only take 2-4 days to reach your home. Orders outside of the US can take 7-15 days, we suggest taking a look at our Shipping & Delivery page to get an estimate if you're an international shopper.

 

My order says ''delivered'' but i haven't recieved it?

We want to make sure that your package isn't hiding nearby. Please check to see if your order was left accidentally with a neighbor, roommate, or other household member that may have accepted the package for you. Postal carriers occasionally leave items in unusual locations to prevent them from being stolen, therefore we suggest taking a peek around your entryway or porch.


If you still can't find your missing package, please double-check the shipping address that you used at checkout or your order confirmation email to ensure that the order was shipped to the correct address.


Sometimes shipping carriers will mark items as delivered a few days in advance.

We request that customers wait for up to 7 additional business days from the alleged delivery date to see if the package shows up.

If it doesn't, please email us.

Can i cancel my order?

You can cancel your order with no penalty - however, only before it ships. If the item has already been shipped, we unfortunately cannot cancel your order.

I entered the incorrect address, what do i do?

If auto-filled in an old or incorrect address at checkout, simply email us the correct shipping address. We can manually change that address to the correct. This can only be done before the item ships. We have the right to refuse returns and refunds if you input the wrong address. Please double check your shipping information before to completing your purchase.

Troubleshooting
WHY doesn't my detector beep at my security cameras?

This product can only detect running audio and filming devices, if the camera/device is turned off or not connected to a power source, no alarm will be heard. The device needs to be emitting an active signal to beep. Always remember to use ''Full Band"' mode when detecting cameras.

Why does it beep at everything?

When using this product, if you have a cell phone with you, please turn on Airplane Mode to prevent signal interference.  We suggest to also turn off all of your electronics such as airpods, smart watches, and all devices that can interfere with the frequency detection.

 

how do i make the LED light flash repeatedly?

After you turn on the device, press the bottom button 2 times to activate the red-light, then press the top button to increase the speed. It has various speeds all which can help you spot camera lens reflections.

How do i use the red filter screen?

The red filter can be held up to your eye to look through the filter or you can hold it against your smart phone's camera. The red filter combined with the red-light and your phone's ability to see Infrared light, is a game changer. This can help when scanning rooms, this method works best when the lights are off and in a dark room.